Manuka Honey Antibacterial Product Usage, Delivery, and Returns

Introduction

In this article, we will provide information on the usage, delivery rates, and returns policy for Manuka Doctor Antibacterial Hand Cream. Manuka honey has natural antibacterial properties that can help keep your hands clean and moisturized. We will also cover important instructions for use and storage, as well as the delivery rates for different locations. Additionally, we will explain the returns process for customers who wish to cancel or exchange their order.

Product Usage Instructions

To ensure optimal results, follow these instructions for using Manuka Doctor Antibacterial Hand Cream:

  1. Step 1: Cleanse your hands – Wash your hands thoroughly with Manuka Doctor Antibacterial Hand Wash before applying the hand cream.

  2. Step 2: Apply hand cream – Dispense two pumps of Hand Cream and gently massage it into your hands for a minimum of 30 seconds. Make sure to cover all areas of your hands, including the fingers and wrists.

  3. Step 3: Do not rinse – After applying the hand cream, do not rinse it off. Allow it to absorb into your skin for maximum moisturization and antibacterial protection.

  4. Step 4: Reapply as needed – If your hands become dry throughout the day, reapply the Hand Cream to keep them hydrated and protected.

Storage Instructions

To maintain the quality and effectiveness of Manuka Doctor Antibacterial Hand Cream, it is important to store it properly. Follow these storage instructions:

  • Store the hand cream in cool, dry conditions away from direct sunlight. Exposure to sunlight can degrade the product and reduce its efficacy.

  • Keep the hand cream out of reach of young children. It is important to ensure that children do not have access to the product to avoid any potential accidents or misuse.

Warnings

While Manuka Doctor Antibacterial Hand Cream is generally safe for use, it is essential to follow these warnings:

  • Avoid contact with eyes. If the hand cream comes into contact with your eyes, rinse them immediately with warm water to prevent irritation.

  • If you experience any irritation or discomfort after using the hand cream, discontinue use and seek medical advice if necessary.

UK Mainland Delivery Rates

The delivery rates for orders within the UK mainland are as follows:

  • For orders weighing under 1.5kg: £3 via Royal Mail 2nd Class (5-7 working days) with signed-for delivery.

  • For orders under £40: £6.50 via DX Courier (2-4 working days) with signature required.

  • For orders between £40 and £60: £3.25 via DX Courier (2-4 working days) with signature required.

  • For orders over £60: Free delivery via DPD Courier (2-4 working days) with signature required.

Please note that the estimated shipping times are from the point of dispatch from our warehouse. You can track your Royal Mail delivery, and all orders require a signature upon delivery.

Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles, Scottish Highlands & Islands Delivery Rates

For orders being delivered to Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles, Scottish Highlands, and Islands, the delivery rate is a flat fee of £4. The delivery will be made through Royal Mail and has a estimated delivery time of 5-7 working days. A signature is required upon delivery.

Channel Islands Delivery Rates

For orders being delivered to the Channel Islands, the delivery rate is a flat fee of £4. The delivery will be made through Royal Mail and has an estimated delivery time of 5-7 working days. A signature is required upon delivery.

Calculation of Shipping Costs

The shipping costs for your order are based on the total weight of the items in your cart. If you apply a discount code or loyalty credit, your total may change, and the shipping costs will be recalculated accordingly.

Failed Deliveries

In the event that the delivery of your order cannot be completed and it is returned to our warehouse, we will contact you to discuss the next steps:

(i) We can re-arrange the delivery of your order. However, please note that a £3.50 resend fee will be required before the parcel is resent.

(ii) We can process a refund for your order, minus the £6.50 shipping fee that we are charged by DPD.

For more information on failed deliveries, please refer to clause 8 of the Terms and Conditions of Supply.

Returns

We understand that there may be circumstances where you need to return a product. Here is our returns policy:

  1. If you change your mind and decide that you don’t want the Manuka Doctor Antibacterial Hand Cream within 14 days of its delivery to you, you have the right to cancel your order. Please note that for a refund to be processed, the product must be unopened, in its original packaging, and sealed. We will initiate the refund once we receive the product back from you.

  2. If you are returning your order because you have changed your mind, please be aware that you are responsible for the cost of return postage.

  3. If you discover that the Hand Cream is faulty or not of satisfactory quality within 30 days of its delivery, you may be entitled to a refund or exchange, as outlined in clause 11.9 of our Terms and Conditions of Supply.

  4. If you wish to cancel a contract, make sure to follow the cancellation procedure outlined in clause 11 of the Terms and Conditions of Supply. Failure to do so may result in a delay in processing your refund.

  5. We strive to ensure that all our products, including the Manuka Doctor Antibacterial Hand Cream, meet the highest standards. If you believe there is something wrong with the product or have any questions, feel free to contact us at customerservices@manukadoctor.co.uk.

In conclusion, Manuka Doctor Antibacterial Hand Cream, enriched with Manuka honey, offers a natural and effective way to keep your hands clean and moisturized. By following the usage instructions, storing the product correctly, and being aware of the delivery rates and returns policy, you can make the most of this antibacterial hand cream.

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